Online learning in Customer Service Strategies will provide you with the skills to develop and maintain customer relationships and how to recommend customized solutions. Organizational procedures will be applied using factors such as ethics, industry practice and relevant government policies and regulations.
What will you achieve from this online learning course?
- Advise on customer service needs
- Support implementation of customer service strategies
- Evaluate and report on customer service
- Communication techniques
- Procedures to resolve customer difficulties
- Manage networks to ensure customer needs are addressed
- Satisfy complex customer needs
- Assist customer to articulate needs
Upon successful completion of these two units of competency you will receive a Statement of Attainment for part of the industry qualification in Certificate IV in Frontline Management (BSB40807)
How to gain your qualification faster
Recognition of Prior Learning (RPL) is
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